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- Responsible for photographing daily events, including, but not limited to embarkation, gangways, dining rooms, portraits and any other event that may require a photographer to be present to document the event(s). Photographers will also work on gangways or in other areas “in character” as a photographic mascot. In the Photo Gallery, duties will include delivering excellent customer service whilst handling sales of photo and retail items, and dealing with guest requests and minor complaints. Subject to skills and ability, work may also be required in the Perspectives Photo Studio, onboard certain vessels. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
- Photograph all requested events onboard and ashore as required, always being proactive to maximize image counts and image quality in order to meet established performance goals
- Wear mascot costumes inside/outside the ship for photo shoots, engaging guests with lively energy and enthusiasm at all times
- Deliver excellent customer service at all times by presenting a friendly, warm and calm attitude towards guests and crew at all times
- Protect all company inventory and equipment through proper handling and security procedures at all times
- Follow trained departmental and shipboard environmental rules and regulations, including use of Personal Protective Equipment, when working (or assisting other team members) in the Photo Lab
- Effectively handle guest requests and questions (photo department and general shipboard issues) at any time
- Have available at least 1 x department approved camera body, maintained in full working condition at the owner’s expense.
- Able to use and familiar with a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, computers and image editing software
- Work with the rest of the team to continuously improve image quality, production levels and sales to achieve budgeted goals
- Ensure departmental compliance to all hotel practices and shipboard policies by reporting to the department head any non-compliant practices
- Represent the photo department in the best possible light in all guest and crew interactions
- Cover all photo events as deemed necessary by the Photo Manager
- Proactively assist guests in locating their displayed photos and/or assist them in using digital photo kiosks
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
- High school diploma or equivalent is required.
- Bachelor’s Degree equivalent from a recognized educational institution is preferred. Relevant experience may substitute for this educational preference at an equivalent rate.
- Minimum of six (6) months experience as a photographer is required.
- Intermediate to advanced level English verbal and writing skills, including the proper use of English grammar is required.
- Basic knowledge and experience to operate basic computer systems and touch-screen kiosks is required.